WHAT’S INCLUDED IN MY RESERVATION?
ARE GRATUITIES INCLUDED?
YES, GRATUITIES ARE INCLUDED IN THE COST OF YOUR VACATION. HOWEVER, THERE IS A SLIGHT DIFFERENCE BETWEEN A GRATUITY AND A TIP.
A GRATUITY IS A SUM OF MONEY PAID IN RETURN FOR A SERVICE, WHILE A TIP IS AN OPTIONAL AMOUNT OF MONEY GIVEN AS A TOKEN OF APPRECIATION FOR SOMEONE’S WORK. THE GRATUITY IS CALCULATED PER GUEST PER DAY AND IS TYPICALLY AROUND $10 PER PERSON. THIS AMOUNT IS THEN DISTRIBUTED TO VARIOUS STAFF MEMBERS, INCLUDING BARTENDERS, ROOM SERVICE STEWARDS, BAGGAGE HANDLERS, RESTAURANT STAFF, AND OTHER LOWER-PAID EMPLOYEES, ACCORDING TO THE RESORT’S PREDETERMINED FORMULA.
ALTHOUGH YOU ARE NOT REQUIRED TO OFFER ADDITIONAL TIPS, YOU ARE WELCOME AND ENCOURAGED TO DO SO FOR PERSONAL SERVICE.
WHAT’S NOT INCLUDED IN MY RESERVATION?
WHAT DAY/TIME IS CHECK-IN/CHECK-OUT?
IF YOU ARRIVE BEFORE CHECK-IN TIME, YOU CAN LEAVE YOUR BAGS WITH THE BELLMAN AND XPLORE THE RESORT. WE SUGGEST BRINGING A BATHING SUIT AND A CHANGE OF DRY CLOTHES FOR YOUR CONVENIENCE.
XTRA NIGHTS ARE AVAILABLE!
XTEND YOUR STAY FOR UP TO 3 NIGHTS PRIOR & POST EVENT BY ADDING XTRA NIGHTS WHEN BOOKING!
WHAT IS THE DIFFERENCE BETWEEN STANDARD & DIAMOND CLUB??
CAN I CALL TO MAKE MY RESERVATION?
YES, ABSOLUTELY! YOU CAN REACH US AT 855-452-7900 (US & CANADA) OR 1-734-822-0019 (INTERNATIONAL).
OUR OFFICE HOURS ARE M-F, 10AM -6PM (EST). IF IT IS OUTSIDE OF BUSINESS HOURS, PLEASE LEAVE A MESSAGE, AND WE WILL CALL YOU BACK THE NEXT BUSINESS DAY.
DO YOU OFFER A PAYMENT PLAN?
YES!
NEED A LITTLE MORE TIME TO PAY FOR YOUR ULTIMATE VACATION? WE UNDERSTAND AND CAN HELP! CHOOSE PAYMENT PLAN AS YOUR PAYMENT METHOD AND SECURE YOUR RESERVATION BEFORE WE SELL OUT!
OUR PAYMENT PLAN ALLOWS YOU TO PAY OVER SEVERAL INSTALLMENTS. JUST MAKE THE $1000 DOWN PAYMENT NOW, AND THE REMAINDER IS SPLIT OVER SEVERAL MONTHS.
AFTER MAKING THE INITIAL DOWN PAYMENT, YOU WILL BE SENT A CREDIT CARD AUTHORIZATION FORM TO BE FILLED OUT WITHIN 4 BUSINESS DAYS. THIS WILL INITIATE SUBSEQUENT PAYMENTS BEING CHARGED AUTOMATICALLY TO THE CARD PROVIDED.
ALL PAYMENT PLANS ADD A $400 FINANCING FEE TO THE ROOM COST.
PAYMENT PLAN SCHEDULE:
PAYMENTS ARE DUE ON THE 18TH OF EVERY MONTH*, STARTING WITH THE CONTRACT MONTH.
*ALL BALANCES MUST BE PAID BY OCTOBER 4TH.
WHAT HAPPENS AFTER I MAKE MY RESERVATION?
AFTER COMPLETING YOUR RESERVATION, YOU SHOULD RECEIVE AN EMAIL CONFIRMATION. PLEASE CHECK YOUR JUNK OR SPAM FOLDERS.
ONCE WE PROCESS YOUR ORDER, WE WILL SEND YOU A WELCOME EMAIL WITH FURTHER DETAILS, INCLUDING YOUR PASSWORD FOR THE SANDER XCLUSIVE—OUR INFORMATION PORTAL FOR REGISTERED SANDERS.
I CAN’T FIND MY CONFIRMATION?
CHECK YOUR SPAM/JUNK FOLDERS. THE EMAIL ADDRESS WE SEND CONFIRMATIONS FROM IS INFO@80SINTHESANDS.ROCKS
IF YOU ARE STILL UNABLE TO LOCATE IT, GIVE US A CALL. MANY TIMES WE DISCOVER A TYPO OR AN OLD EMAIL WAS USED WHEN BOOKING. THOSE ARE SIMPLE FIXES, AND WE CAN CORRECT AND RESEND.
CAN I ADD A GUEST TO MY ROOM AFTER BOOKING?
YES!
IT’S NO PROBLEM TO ADD A GUEST TO YOUR ROOM. JUST GIVE US A CALL – ONCE WE CONFIRM AVAILABILITY, YOU CAN SUBMIT THE PRICE DIFFERENCE & ADD YOUR GUEST’S NAME TO THE RESERVATION.
**NOTE:** YOU CAN ALWAYS INCREASE THE HEADCOUNT FOR A RESERVATION; HOWEVER, YOU CANNOT DECREASE IT. FOR EXAMPLE, IF YOU BOOK A ROOM FOR 2 PEOPLE, YOU MAY ADD UP TO 2 MORE GUESTS. HOWEVER, IF YOU BOOK FOR 4 PEOPLE, YOU CANNOT REDUCE THE COUNT TO FEWER THAN 4 (1, 2, OR 3 PEOPLE).
IF YOU HAVE FRIENDS WHO ARE UNSURE ABOUT THEIR AVAILABILITY AND YOU DON’T WANT TO MISS OUT WHILE WAITING FOR THEM, IT’S BEST TO BOOK THE ROOM FOR THE LOWEST GUARANTEED NUMBER OF GUESTS. YOU CAN ADD YOUR FRIENDS LATER, SUBJECT TO AVAILABILITY.
CAN I EXTEND MY STAY?
YES!
YOU CAN ADD UP TO 3 EXTRA NIGHTS BEFORE AND AFTER THE EVENT .
EXTRA NIGHTS ARE REFUNDABLE UP TO 45 DAYS BEFORE THE EVENT. WE STRONGLY SUGGEST PURCHASING EXTRA NIGHTS AS SOON AS POSSIBLE FOR THE BEST CHANCE OF STAYING IN THE SAME ROOM FOR THOSE NIGHTS.
ARE THERE ANY ADDITIONAL FEES?
A GOVERNMENT-IMPOSED ENVIRONMENTAL TAX OF APPROX. $2.00 PER PERSON PER DAY IS ADDED TO ALL ROOM RESERVATIONS. THIS TAX IS DUE TO THE RESORT UPON CHECKOUT.
WE DO NOT HAVE ANY HIDDEN FEES. HOWEVER, THERE ARE FEES ASSOCIATED WITH ADMINISTRATIVE TASKS WE DO NOT PLAN FOR. THE FOLLOWING AVOIDABLE ACTIONS WILL RESULT IN ADDITIONAL FEES:
DO YOU OFFER REFUNDS?
THERE ARE NO REFUNDS FOR ANY DOWN PAYMENTS, PAYMENTS, OR PAID-IN-FULL RESERVATIONS.
WE STRONGLY RECOMMEND TRAVEL INSURANCE THROUGH A REPUTABLE COMPANY SUCH AS TRAVELGUARD.COM.
CAN I SELL MY RESERVATION IF I CAN’T MAKE IT?
YES. ONCE BOOKED, YOU OWN THE RESERVATION – YOU MAY SELL IT IF YOU CAN’T GO.
THERE ARE 2 WAYS TO DO THIS:
OFFER YOUR RESERVATION TO OUR WAITLIST. WE HANDLE THE TRANSACTION. THIS OPTION IS AVAILABLE ONLY IF THE EVENT IS SOLD OUT. IF THERE IS SOMEONE ON OUR WAITLIST LOOKING FOR YOUR ROOM CATEGORY, WE CAN EASILY TRANSFER THEIR RESERVATION TO YOURS AND PROCESS YOUR REFUND.
PLEASE NOTE: REFUNDS INCUR A 3.5% FEE CHARGED TO THE CARDHOLDER. TO AVOID THIS FEE, PAYMENT CAN BE MADE DIRECTLY TO THE ORIGINAL GUEST ON THE RESERVATION, IN WHICH CASE ONLY THE ADMINISTRATION FEE WILL APPLY.
THERE IS A $250 ADMINISTRATION FEE FOR ALL ROOM TRANSFERS.
WHY ARE ALL THE ROOMS CALLED SUITES?
ROYALTON SPLASH IS AN ALL-SUITE RESORT. BY DEFINITION, A SUITE HAS MORE SPACE & AMENITIES THAN A TYPICAL HOTEL ROOM.
EVERY ROOM IS LAID OUT IN A WAY THAT PROVIDES MORE ELBOW ROOM & COMFORT FOR AN EXTENDED STAY. IT’S MORE LIKE APARTMENT-STYLE LIVING THAN A SINGLE-NIGHT STAY AT A DAYS-INN.
EVERY ROOM BOASTS A SITTING AREA (NOT ALL ARE IN A SEPARATE ROOM) AND A TERRACE OR BALCONY. YOU WILL ALSO FIND A MINI-FRIDGE, ROOM SAFE, IRON OR STEAMER, HAIR DRYER, TV & COFFEE MAKER.
WHAT’S THE DIFFERENCE BETWEEN STANDARD SUITES AND DIAMOND CLUB SUITES?
AS FAR AS THE ROOMS THEMSELVES, THEY DO NOT DIFFER IN SIZE. FOR INSTANCE, A STANDARD JUNIOR AND A DIAMOND CLUB JUNIOR ARE THE SAME IN TERMS OF SPACE & LAYOUT. THE DIFFERENCE IS IN THE AMENITIES.
BOOKING A DIAMOND CLUB SUITE ADDS A LAYER OF VALUE TO YOUR EXPERIENCE:
*AVAILABILITY DEPENDENT ON THE HOTEL
**MINIMUM LENGTH OF STAY MIGHT BE REQUIRED
WHAT IF THE ROOM I WANT IS "SOLD OUT"?
IF THE ROOM YOU WANT IS SOLD OUT, RESERVE YOUR SECOND CHOICE ROOM TO SECURE YOUR RESERVATION; AFTER CHECKOUT, COMPLETE THE WAITLIST FORM FOR THE ROOM CATEGORY YOU PREFER – WE WILL ADD YOU TO THE WAITLIST. YOU CAN FIND YOUR ROOM’S WAITLIST BY CLICKING THE WAITLIST BUTTON ON THE PRICING PAGE.
IF YOU WISH TO BE ADDED TO THE WAITLIST WITHOUT SECURING YOUR RESERVATION, PLEASE CONTACT US AT 855-452-7900. PLEASE NOTE THAT WE CAN NOT GUARANTEE ANY ROOM WITHOUT A RESERVATION.
GUESTS WITH CURRENT RESERVATIONS (INCLUDING DOWN PAYMENTS) TAKE PRIORITY ON THE WAITLIST.
CAN I ROOM ALONE?
YES! WE HAVE SEVERAL SINGLE/SOLO TRAVELERS! OUR JUNIOR ROOM CATEGORY HAS A SINGLE OCCUPANCY OPTION IN BOTH STANDARD & DIAMOND CLUB.
IS THERE A COFFEE MAKER IN MY ROOM?
YES. ALL SUITES INCLUDE A COFFEE MAKER. IF ONE IS NOT PRESENT WHEN YOU CHECK IN, YOU MAY REQUEST ONE AT NO CHARGE.
THERE IS ALSO A 24-HOUR COFFEE SHOP ON-SITE (CAFFE LOUNGE), AND RESTAURANTS AND LOUNGES OFFER COFFEE.
DO I NEED A PASSPORT?
YES. A VALID PASSPORT IS REQUIRED FOR ENTRY INTO MEXICO. YOUR PASSPORT MUST MATCH YOUR GOVERNMENT-ISSUED I.D..
IT IS YOUR RESPONSIBILITY TO BE FAMILIAR WITH INTERNATIONAL TRAVEL LAWS.
DO I NEED A COVID-19 TEST TO ENTER MEXICO?
MEXICO DOES NOT CURRENTLY REQUIRE A NEGATIVE COVID-19 PCR OR RAPID ANTIGEN FOR ENTRY.
WHAT AIRPORT SHOULD I FLY INTO?
CANCUN INTERNATIONAL AIRPORT (CUN)
HOW WILL I GET FROM THE AIRPORT TO THE RESORT?
TRANSPORTATION TO/FROM THE AIRPORT/RESORT IS INCLUDED IN YOUR RESERVATION.
AS WE NEAR THE EVENT, WE WILL SEND A LINK FOR YOU TO RESERVE YOUR SEAT(S). YOU WILL ENTER DETAILS SUCH AS YOUR NAME, FLIGHT NUMBERS, AND DATES OF ARRIVAL/DEPARTURE. YOU WILL RECEIVE A CONFIRMATION EMAIL FROM THE TRANSPORTATION COMPANY.
WE USE COACHES, SHUTTLE BUSES, VANS, AND SUVS TO TRANSFER GUESTS, DEPENDING ON THE NUMBER OF GUESTS ARRIVING AT THAT GIVEN TIME.
TRANSFERS THROUGH THE SANDS ARE TO/FROM THE (CUN) AIRPORT & PLANET HOLLYWOOD RESORT ONLY.
IF YOU BOOK A PRIVATE TRANSFER OUTSIDE OF THE SANDS (VIA THE RESORT OR THIRD PARTY), IT WILL NOT BE HANDLED IN ANY WAY BY THE SANDS. THE SANDS DOES NOT OFFER ANY COMPENSATION FOR UNUSED INCLUSIONS.
DO YOU OFFER TRAVEL INSURANCE?
NO. BUT WE STRONGLY RECOMMEND TRAVEL INSURANCE THROUGH A REPUTABLE COMPANY SUCH AS TRAVELGUARD.COM.
TRAVEL INSURANCE PLANS CAN COVER TRIP CANCELLATION, TRAVEL HEALTH INSURANCE, AND MORE. THERE ARE NO REFUNDS FOR ANY PAYMENTS OR PAID-IN-FULL RESERVATIONS.
WHAT IS THE AGE REQUIREMENT TO ATTEND?
THE SANDS.ROCKS IS AN 18+ EVENT.
DO YOU OFFER DAY PASSES OR TICKETS TO INDIVIDUAL CONCERTS?
NO. THIS IS AN XCLUSIVE XPERIENCE – NO DAY PASSES, SINGLE CONCERT TICKETS OR LIMITED STAYS ARE OFFERED.
WILL I MEET ANY CELEBRITIES?
SCHEDULED CELEBRITY GUEST MEET & GREETS ARE AVAILABLE FOR AT LEAST TWO DAYS DURING THE EVENT & ARE INCLUDED WITH YOUR RESERVATION.
WE ENCOURAGE OUR ENTERTAINMENT (HEADLINERS, ACTORS, CELEBRITIES, ETC.) TO COMMIT TO A 3-DAY MINIMUM STAY – SOMETIMES THEY DO, AND SOMETIMES THEY DON’T. BUT, OUR EVENT IS INTIMATE ENOUGH TO AFFORD MANY OPPORTUNITIES TO MEET MUCH OF THE TALENT ON THE GROUNDS, JUST THROUGH EVERYDAY HAPPENINGS. OUR SANDERS HAVE COUNTLESS PICTURES OF THEMSELVES MINGLING WITH TALENT THROUGHOUT THEIR STAY. SO KEEP YOUR PHONES CLOSE BY & CHARGED!
IS THERE A DRESS CODE?
NO. THERE IS NO DRESS CODE DURING OUR EVENT. HOWEVER, THIS IS AN ’80S/GEN-X IMMERSIVE XPERIENCE, AND WE ENCOURAGE OUR GUESTS TO WEAR WHAT THEY WORE IN THAT ERA!
NOTE: IF YOU PURCHASE EXTRA NIGHTS OUTSIDE OF THE EVENT, THE RESORT DRESS CODE WILL BE ENFORCED DURING THOSE TIMES.
DO I HAVE TO WEAR A COSTUME ON THEME DAYS & NIGHTS?
NO, BUT MANY DO! AND IT’S SO MUCH FUN!
OUR DAY THEMES ARE VERY CASUAL & BROAD – AND GEARED TOWARD POOL WEAR. OUR EVENING THEMES ARE MORE ROBUST & SPECIFIC – THIS IS WHERE YOU WILL SEE THE SHOWMANSHIP OF THOSE THAT LOVE TO DRESS-UP! WE ENCOURAGE EVERYONE TO PARTICIPATE AND SUPPORT WHATEVER LEVEL OF DRESS-UP (OR DOWN) YOU ARE COMFORTABLE WITH.
WHERE CAN I SEE THE SCHEDULE OF EVENTS?
WE SHARE THE FULL SCHEDULE IN THE SANDER XCLUSIVE – ACCESS IS GRANTED AFTER BOOKING.
ARE THERE ANY QUIET AREAS TO UNWIND?
YES!
OUR DAYTIME CONCERTS & EVENTS TAKE PLACE AT THE MAIN POOLS, LOCATED AT THE BACK END OF THE RESORT (BEACH SIDE). DURING THOSE TIMES, THE MAJORITY OF OUR GUESTS WILL BE PARTYING HERE. YOU CAN FIND REFUGE TOWARD THE FRONT OF THE RESORT (MAIN LOBBY SIDE). THIS AREA BOASTS SEVERAL RESTAURANTS & BARS, THE SPA, AND LOW-KEY ACTIVITIES LIKE TRIVIA, WORKSHOPS, AND THE MOVIE THEATER!
OUR EVENING CONCERTS & EVENTS TAKE PLACE IN REVERSE OF OUR DAYTIME SCHEDULE. THE CONCERT HALL AND TOMTOM CLUB ARE HIGH-TRAFFIC & HIGH-ENERGY AREAS LOCATED NEAR THE FRONT OF THE RESORT (MAIN LOBBY SIDE). THERE ARE STILL PLENTY OF SPACES TO BREAK AWAY FROM THE CROWD SHOULD YOU NEED A BREAK.
YOUR ROOM IS ALSO A GREAT PLACE TO RELAX & UNWIND. EVERY SUITE IS SPACIOUS WITH A TERRACE OR BALCONY, AND 24-HOUR ROOM SERVICE IS INCLUDED IN YOUR RESERVATION.
IS SMOKING ALLOWED?
THERE IS A NO-SMOKING POLICY INSIDE THE ROOMS & RESORT; SMOKING IS ONLY PERMITTED OUTSIDE.
IF YOU DO NOT FIND YOUR ANSWER HERE, PLEASE DO NOT HESITATE TO CONTACT US:
IF YOU REACH US OUTSIDE OF BUSINESS HOURS, PLEASE LEAVE A MESSAGE. WE WILL RESPOND PROMPTLY.
IF YOU LEAVE THE WEBSITE DURING AN ACTIVE CHAT, OUR REPLY WILL COME VIA EMAIL.
